Change of Mobile Plan

Change of mobile plan will be processed on the 7th, 15th and 21st day of each month. If the date falls on a non-working day, it will be processed on the next working day.

Please note that the cut-off dates for change of plan submission are 

- 5th day @ 2300hrs for change of plan on the 7th day,

- 13th day @ 2300hrs for change of plan on the 15th day, and

- 19th day @ 2300hrs for change plan on the 21st day.


After the plan change request has been processed, your new plan entitlements/subscription fee will be prorated for that month. The bill adjustments for the change of plan will be done in the following month's bill. 

Plan change will take around 3 to 5 business days to have your Account Display updated.

Important Note: 
- Only one plan change request allowed per month for each mobile number

- Please only choose Other 4G/5G plans with prior communications with our customer service.

- Please check the Terms & Conditions 

This application form is not for Share Plan customers. 

For Share Plan Customers, please email [email protected]

VIVIFI @ 2023