Change of Mobile Plan

Change of mobile plan will be processed within 5 business days upon submission. Customer will receive an email when request is processed. 

After the plan change request has been processed, your new plan entitlements/subscription fee will be prorated for that month. The bill adjustments for the change of plan will be done in the following month's bill. 

Plan change may take around 3 to 5 business days to have your Account Display updated.

Important Note: 
- Only one plan change request allowed per month for each mobile number

- Changing your plan will cause any existing or pending discounts to be removed.

- Please check the Terms & Conditions 

This application form is no longer in use. 

Please visit the new application form at https://www.vivifi.me/changeplan/