Change of mobile plan will be processed on the 7th, 15th and 21st day of each month. If the date falls on a non-working day, it will be processed on the next working day.
Please note that the cut-off dates for change of plan submission are
- 5th day @ 2300hrs for change of plan on the 7th day,
- 13th day @ 2300hrs for change of plan on the 15th day, and
- 19th day @ 2300hrs for change plan on the 21st day.
After the plan change request has been processed, your new plan entitlements/subscription fee will be prorated for that month. The bill adjustments for the change of plan will be done in the following month's bill.
- Please only choose Other 4G/5G plans with prior communications with our customer service.
This application form is not for Share Plan customers.
For Share Plan Customers, please email [email protected]
VIVIFI @ 2023